Privacy policy

Last updated: October 24, 2023

1. Introduction

Service d’identité Daktylos Inc. brings to the attention of the public that, as a personal information agent, it collects and holds data of a personal or financial nature on individuals. Service d’identité Daktylos provides its customers with credit reports on the character, reputation and creditworthiness of these individuals. Service d’identité Daktylos collects, uses, communicates and retains your personal information in accordance with applicable laws and regulations (the "Act").

2. Collection of Personal Information

In the course of its activities, and through the www.daktylos.ca website (the "Website"), Service d’identité Daktylos may collect personal information and anonymous data about you.

For the purposes of this Privacy Policy, "Personal Information" means information and data collected by Service d’identité Daktylos that identifies an individual. "Anonymous Data" refers instead to information that does not identify the individuals to whom it pertains and that is passively collected by cookies used on the Web Site.

The Personal Information that Service d’identité Daktylos may collect about you includes your name, title/function, e-mail address, telephone number, billing information and any information that may be found on your or your company's website. Service d’identité Daktylos does not collect any Personal Information from you unless such information is expressly communicated to us by telephone, e-mail or through a form filled out on our Website. Service d’identité Daktylos does not intentionally collect Personal Information from minors under the age of 14. The parent or guardian of such a minor may contact the Privacy Officer to request that his or her Personal Information be destroyed.

3. Purposes of collecting Personal Information

Service d’identité Daktylos uses the Personal Information it collects only for the purposes identified at the time of collection or for the purposes required or permitted by law.

In particular, Service d’identité Daktylos may use Personal Information to:

- To provide services;
- Assess and understand customer needs;
- Manage the administration of its business, including invoicing and payment of its suppliers;
- Develop customer relations;
- Apply internal risk management policies;
- Improve the browsing experience on the Website; and
- Respond to requests sent via the Website.

4. Disclosure of Personal Information

Unless required or permitted by law, Service d’identité Daktylos will only disclose your Personal Information in accordance with this Policy. Service d’identité Daktylos may disclose your Personal Information to its employees, subcontractors, consultants, agents, service providers, financial institution, government authorities and insurer.

The Web Site may contain links to third-party sites, such as partners, advertisers or other third-party Web sites. Service d’identité Daktylos is not responsible for the privacy practices of such third parties. When you click on a link to a third-party site from the Website, we encourage you to exercise caution and to review the privacy policy of such third-party site.

5. Retention and Destruction of Personal Information

Service d’identité Daktylos will retain Personal Information only as long as necessary for the fulfillment of the purposes for which it was collected or as required by law (the "Retention Period").

For the entire Retention Period, Personal Information will be stored in secure locations and on servers controlled by Service d’identité Daktylos, which are located in Quebec at the offices of our service providers.

Once the Retention Period has expired, Personal Information will be permanently anonymized or destroyed using secure processes.

6. Consent By providing Personal Information to Service d’identité Daktylos or its service providers and agents, you consent to the collection, use and disclosure of such Personal Information in accordance with this Privacy Policy or as permitted or authorized by law.

Subject to applicable legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes set out in this Privacy Policy at any time by contacting the Service d’identité Daktylos Privacy Officer. If you refuse or withdraw your consent to the collection of Personal Information, Service d’identité Daktylos may not be able to provide you with certain services or information that may be useful to you.

If you provide Service d’identité Daktylos or its service providers and agents with Personal Information about another individual, you represent that you have the necessary authority to do so and/or that you have obtained all necessary consents from such individual to allow Service d’identité Daktylos to collect, use and disclose such Personal Information for the purposes identified in this Privacy Policy.

7. User rights

To the extent permitted by law, you may contact the Service d’identité Daktylos Privacy Officer to obtain:

- Confirmation of the existence of your Personal Information;
- a copy of your Personal Information in a format accessible to you;
- clarification as to how your Personal Information was collected;
- update or rectify your Personal Information if it is inaccurate, incomplete or ambiguous, or if its collection, communication or retention is not authorized by law;
- the destruction of all or part of your Personal Information.

You may also contact the Service d’identité Daktylos Privacy Officer to withdraw your consent or to file a complaint regarding the handling of your Personal Information.

If you are not satisfied with our response to a request concerning your Personal Information, you may contact the Commission d'accès à l'information du Québec at 900-2045, rue Stanley, Montréal (Québec) H3A 2V4 or the Office of the Privacy Commissioner of Canada at 30, rue Victoria, Gatineau (Québec), K1A 1H3.

8. Security

Service d’identité Daktylos is committed to implementing reasonable security measures to ensure the protection of Personal Information, including the use of an SSL security certificate.

Service d’identité Daktylos is not responsible for the loss or deletion of data by users of the Web Site. Similarly, Service d’identité Daktylos assumes no responsibility for damage caused to users by viruses or computer attacks.

9. Contacting the Privacy Officer

For any request or question relating to this Privacy Policy, you may contact Mr. Sylvain Bessette, Service d’identité Daktylos Privacy Officer, by e-mail at sylvain.bessette@daktylos.ca or by mail at the following address: 2-540, Bl. Casavant ouest, Saint-Hyacinthe (Québec), Canada, J2S 7S3.

10. Policy update

This version of the Privacy Policy was published on October 24, 2023. Service d’identité Daktylos reserves the right to update or modify this Privacy Policy and the Website's cookie settings at any time and without notice by posting a new version on the Website. We therefore recommend that you consult our Privacy Policy regularly.